Privacy Policy
Clear. Transparent. Respectful of your privacy.
Introduction
At Impreda, your privacy is treated with the same care and respect as every piece we create.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase. By interacting with www.impreda.com, you consent to the practices described below.
Information We Collect
Information You Provide Directly
We collect personal information when you:
- Place an order
- Create an account
- Subscribe to email or WhatsApp updates
- Contact our support team
- Participate in promotions or forms
This information may include:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely by payment gateways)
Information Collected Automatically
When you browse our website, we automatically collect:
- IP address
- Device and browser type
- Location (approximate, city-level)
- Pages viewed, time spent, interactions
- Website performance metrics
This helps us improve website performance and personalize your experience.
Information Through Communication Channels
After you place an order, you will receive automatic alerts via:
- WhatsApp
- Email
- SMS (if applicable)
When you reply to these messages, our team responds personally.
How We Use Your Information
We use your personal data for:
- Processing and delivering your orders
- Sending order confirmations and tracking updates
- Responding to customer queries
- Personalizing your shopping experience
- Providing product recommendations
- Improving website layout, navigation, and performance
- Showing relevant advertisements on Meta, Google, and other platforms
- Preventing fraud and ensuring security
- Sending newsletters and updates (only when opted-in)
We do not sell your information.
Sharing of Information
We share your information only with carefully selected service partners essential for order fulfillment and operations:
Logistics Partners
To deliver your orders, courier companies receive your name, address, and phone number.
Payment Gateways
Platforms like Razorpay securely process your payments.
Impreda never stores your card or bank details.
Communication Platforms
WhatsApp systems, email service providers, and Shopify’s notification tools send updates automatically.
Analytics & Marketing Tools
To improve performance and personalize your experience, we use:
- Meta Pixel
- Google Analytics / Tag Manager
- Shopify Analytics
All tools comply with industry security standards.
Cookies & Tracking Technologies
Cookies help us offer a smoother browsing experience. Through cookies, we may:
- Remember your cart
- Load pages faster
- Personalize recommendations
- Understand what you like
- Show relevant ads on other platforms
You may disable cookies in your browser at any time, but some features may not work as intended.
Data Security
We follow industry-standard security practices to protect your information:
- Encrypted networks
- Secure payment processing
- Restricted internal access
- Regular system checks
While no online system is 100% hack-proof, we ensure the strongest commercially accepted protections.
Your Rights as a User
You may request:
- Access to your personal information
- Corrections or updates
- Deletion of your data (subject to legal and operational limits)
- Unsubscription from marketing communication
To exercise your rights, contact: support@impreda.in
Children’s Privacy
Impreda does not knowingly collect information from individuals under 18 years of age.
If we discover such data, we delete it promptly.
Changes to This Policy
Impreda may update this Privacy Policy periodically to reflect:
- Legal requirements
- New features
- Security improvements
- Platform changes
Any updates will be posted on this page with the latest revision date.
Contact Information
If you have questions about this Privacy Policy, reach us at:
Email: support@impreda.in
Address:
Impreda Ornaments OPC Private Limited
Soumyanil Apartment
631/6 Diamond Harbour Road
Kolkata — 700063
West Bengal, India
We reply as quickly as possible.
Messages after 9 PM may receive a response the next morning.