Privacy policy

At Impreda, your privacy is treated with the same care and respect as every piece we create.
We believe trust is a luxury — and we work every day to earn it.

This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.

1. Information We Collect

1.1 Data You Provide to Us

We collect personal information when you:

  • Place an order on our website

  • Create an account

  • Subscribe to newsletters or WhatsApp updates

  • Contact customer support

  • Participate in promotions, surveys, or forms

This may include:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Details (processed securely by payment gateways)

  • Communication preferences

1.2 Data Collected Automatically

To improve your experience, we collect technical and usage data such as:

  • IP address

  • Device information

  • Browser type

  • Pages viewed, time spent, clicks & interactions

  • Website performance data

Tools we use may include:

  • Meta Pixel

  • Google Analytics / Google Tag Manager

  • Interakt (WhatsApp Business API)

  • Shopify’s built-in analytics

1.3 WhatsApp & Communication Tools

When you opt in, we may send order updates, alerts, and promotional messages via:

  • WhatsApp (Interakt)

  • Email

  • SMS

You may opt out anytime.

2. How We Use Your Information

We use your information to:

  • Process orders, payments, and deliveries

  • Send order updates, confirmations, and support communication

  • Provide personalised recommendations & ads

  • Display interest-based advertisements on Meta/Google

  • Send newsletters, launches, offers, and curated updates

  • Improve website layout, performance, and user experience

  • Prevent fraudulent activities and ensure security

Your data is never sold.

3. Sharing Your Information

We share your data only with trusted service providers essential for our operations, such as:

  • Payment gateways (Razorpay, Shopify Payments, etc.)

  • Logistics partners (Shiprocket, Delhivery, etc.)

  • Analytics platforms (Meta, Google)

  • Communication tools (Interakt, email services)

  • Website hosting & security providers (Shopify)

All partners follow industry-standard privacy and security protocols.

4. Cookies & Tracking Technologies

We use cookies to:

  • Keep your cart saved

  • Remember your preferences

  • Improve website speed

  • Personalise recommendations

  • Measure ad performance

You can adjust cookie settings through your browser anytime.

5. Data Security

Your data is protected using:

  • Encrypted networks

  • Secure payment gateways

  • Strict access controls

  • Regular audits & monitoring

While no online system can guarantee 100% security, we follow the highest industry standards.

6. Your Rights

You may, at any time:

  • Request access to your data

  • Correct or update your information

  • Unsubscribe from marketing communications

  • Request deletion of your personal data (subject to legal restrictions)

For any request, email us at support@impreda.com.

7. Children’s Privacy

Impreda does not knowingly collect data from individuals under 18 years of age.
If such data is identified, we will delete it immediately.

8. Policy Updates

We may update this Privacy Policy occasionally to reflect:

  • Legal changes

  • Platform updates

  • New features

  • Security improvements

The date at the top indicates the latest revision.

9. Contact Us

For questions regarding this Privacy Policy:

Email: support@impreda.com
Website: www.impreda.com (Contact Us page)